Nu-Art Software
Privacy Policy
This policy explains how Nu-Art Software uses personal data on our website and in our products. The general sections apply to everything we offer. Each product also has its own section.
Product sections: Calendar Booking
1. Who we are#
Nu-Art Software is responsible for the personal data described in this policy.
Nu-Art (eenmanszaak), trading as Nu-Art Software
Grindberglaan 2, 7313 HG Apeldoorn, the Netherlands
Chamber of Commerce (KvK): 42162856
support@nu-art-software.com
2. Our website and contacting us#
| Data | Purpose | Legal basis |
|---|---|---|
| Technical data sent by your browser, such as your IP address and browser type | To deliver the website and protect it against abuse | Legitimate interest in operating a secure website |
| Information about how you use the website, such as the pages you view and the website that referred you | To understand how the website is used and to improve it | Consent |
| Your cookie choice | To record the choice you made | Legal obligation to record and respect your choice |
| Your email address and message, when you email us | To answer your message and handle any follow-up | Legitimate interest in answering questions, or our contract with you where your message concerns a product you use |
3. Using our products#
You are not required by law to provide personal data to us. Each product section states which data you must provide to use that product.
Security and bot protection. We keep security logs of access to our products, including IP addresses. When a form is submitted, a security service checks information from your browser and device, such as your IP address, to detect bots and abuse. We also limit repeated attempts. The legal basis for this is our legitimate interest in protecting our products and their users against spam, fraud and abuse.
Analytics. We use analytics in our products only with your consent. It shows us how our products are used and helps us to fix problems and make improvements. Analytics data is pseudonymised and does not include your name or contact details. For business accounts, it includes your onboarding answers.
Payments. Our payment processor handles checkout and payments for paid plans and collects your billing details. We keep a record of your plan and subscription status. We use this information to provide your plan, to invoice you and to keep financial records. The legal bases are our contract with you and our legal obligation to keep tax records.
4. Cookies#
Our website and products store certain information on your device using cookies and similar technologies. Only analytics requires your consent.
| What | Purpose | Duration | Consent required |
|---|---|---|---|
| Consent record | Stores your cookie choice | 183 days | No |
| Sign-in | Keeps you signed in and protects your account | 4 hours | No |
| Language | Stores the language you select | 1 year | No |
| Form session | Keeps a form working while you complete it | For the duration of the session | No |
| Bot protection | Detects bots and abuse when a form is submitted | Only for the duration of the check | No |
| Analytics | Measures how our website and products are used | Up to 2 years | Yes |
When you first visit our website or open one of our apps, we ask whether you consent to analytics. You can change your choice at any time under "Cookie settings" on the website and in each app.
5. Who we share personal data with#
We share personal data only where necessary for the purposes described in this policy. The recipients are:
- our hosting, email delivery and analytics providers;
- the calendar and video meeting provider that you connect;
- our payment processor, which also processes payment data under its own privacy policy;
- our bot protection provider, Cloudflare, which also uses the information it checks to improve its bot detection, under its own privacy policy and its Turnstile Privacy Addendum;
- our accountant;
- authorities, where required by law.
Our other service providers process personal data under a contract with us. They may not use it for their own purposes.
6. Transfers outside the EEA#
Some of our service providers process personal data outside the European Economic Area, including in the United States. For these transfers, we rely on the EU-US Data Privacy Framework for certified providers, or on the European Commission's Standard Contractual Clauses. You may request a copy of these clauses.
7. How long we keep personal data#
| Data | Retention period |
|---|---|
| Email correspondence with us | Up to 2 years after your enquiry has been handled |
| Security and server logs | 30 days |
| Records used to prevent repeated attempts | Deleted automatically, usually within two days |
| Analytics data | A maximum of 14 months |
| Financial and tax records | 7 years, as required by Dutch tax law |
We keep data for longer only where the law requires this or where we need the data in a legal dispute.
8. Your rights#
You have the right to:
- access the personal data we hold about you;
- have it corrected;
- have it deleted;
- restrict how we use it;
- receive it in a portable format, or have it sent to another organisation;
- withdraw your consent at any time, without affecting the lawfulness of our use of your data before the withdrawal.
Your right to object. Where we rely on legitimate interest, you may object to our use of your personal data at any time. We will then stop using it, unless we have compelling reasons to continue that outweigh your interests, or we need the data in a legal dispute.
To exercise your rights, email support@nu-art-software.com. We may ask you to confirm your identity. We respond within one month.
If you booked an appointment through one of our products, please direct questions about your booking details to the business with which you booked.
We do not make decisions about you by automated means alone where those decisions have legal or similarly significant effects.
If you have a complaint, we would appreciate the opportunity to address it first. You may also submit a complaint to the Autoriteit Persoonsgegevens (the Dutch Data Protection Authority) or to the data protection authority in your country.
9. Changes#
We update this policy when the way we use personal data changes. The date at the top shows when it was last updated. If we intend to use personal data for a purpose other than the one for which you provided it, we will inform you before we do so.
Calendar Booking#
Calendar Booking allows businesses to display their availability and accept appointments through a booking form.
If you use Calendar Booking for your business#
| Data | Purpose | Legal basis |
|---|---|---|
| Your industry and how you found us | To understand which businesses use Calendar Booking and how they find us | Legitimate interest in improving our product and marketing |
| The number of bookings you receive each month | To apply the limits of your plan | Contract |
| Feature requests you send us | To consider and respond to them | Legitimate interest in improving our product |
To use Calendar Booking, you must sign in with Google, connect your Google Calendar and answer the onboarding questions. Paid plans also require payment.
Your Google account and calendar#
We use your Google account and calendar only to provide Calendar Booking, under our contract with you. For this purpose, we:
- use your email address, and your name if Google shares it, to sign you in, to operate your account and to show your name and email address to people who book with you;
- read your calendar list and time zone, to allow you to choose a calendar;
- read your busy times, which are shown to people who book with you only as available time slots;
- add an event with a video meeting link for each booking, and update or remove that event if the booking is rescheduled or cancelled.
We do not read event details. We store only your email address, name, calendar choice, time zone, access permission and a reference to each event we create.
Apart from the information shown to people who book with you, we share this data only with the service providers that help us operate Calendar Booking, or where security or the law requires it. We do not sell this data or pass it to advertising platforms, data brokers or information resellers. We do not use it for advertising, or to create, train or improve AI models.
You can remove our access at any time in your Google Account settings. If you do so, Calendar Booking will stop working. We will ask for your consent before we use your Google data in a new way.
Nu-Art Software's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
How long we keep your details#
We keep your account details, onboarding answers, feature requests, Google data and booking details while your account is open. We delete them within 30 days after you close your account. To close your account, contact us by email. Analytics data is pseudonymised and is not linked to your name or contact details. It is not deleted when you close your account. It is retained for a maximum of 14 months and then deleted automatically.
If you book an appointment#
When you book through a business's booking form, that business is responsible for your details. We process your details on its behalf. We use the details you enter to record your booking, to add it to the business's calendar and to send you a confirmation with a link to change or cancel the booking.
The business's privacy policy explains how it uses your details. For questions, or to exercise your rights, please contact the business. If you contact us instead, we will forward your request to the business.
We are responsible for the security checks on the booking form. These checks are covered by the general sections of this policy. The booking form does not use analytics.